We're here to help. Last updated: May 1, 2026
For all support inquiries — bug reports, billing questions, feature requests, account issues, or anything else — email us at:
support@macrocheck.app
We aim to respond within 1–2 business days.
MacroCheck is a nutrition app that scans food product barcodes and tells you, in plain English, whether the product fits your fitness goals. You enter your fitness profile (age, weight, height, activity level, goal), scan a barcode with your camera, and get an instant verdict tailored to your macros.
- Barcode won't scan? Make sure the camera permission is enabled in iOS Settings → MacroCheck → Camera. Hold the phone 4–6 inches from the barcode and ensure good lighting.
- Product not found? Some lesser-known or regional products aren't in our food database yet. We're constantly expanding coverage.
- Wrong nutrition info? Nutrition data comes from third-party sources. If you spot an error, email us and we'll forward it to the data provider.
- Can't sign in? Try signing out and signing back in with Google. If that doesn't work, email support and we'll help recover access.
- Free trial questions? Both Monthly ($4.99/mo) and Yearly ($39.99/yr) plans include a 14-day free trial. You can cancel any time during the trial without being charged.
All MacroCheck subscriptions purchased through the iOS app are managed by Apple, not by us. To view, change, or cancel your subscription:
- Open the iOS Settings app
- Tap your name at the top, then Subscriptions
- Tap MacroCheck
- From there you can change plans, cancel, or resubscribe
If you cancel during the 14-day free trial, you won't be charged. If you cancel after a paid renewal, your subscription remains active until the end of the current billing period.
iOS in-app purchases: All refunds for App Store purchases are handled directly by Apple. To request a refund, visit reportaproblem.apple.com, sign in with your Apple ID, find the MacroCheck purchase, and request a refund. We are unable to issue refunds for App Store purchases.
You can permanently delete your MacroCheck account and all your data at any time, directly from inside the app:
- Open MacroCheck
- Tap Profile
- Tap Delete Account at the bottom
- Type DELETE to confirm
This action is immediate and irreversible. It removes your account, fitness profile, scan history, and authentication records. Your Apple subscription is billed separately by Apple — cancel it in iOS Settings → Subscriptions to stop billing.
If you cannot access the app for any reason, email support@macrocheck.app from your account email and we'll process the deletion within 5 business days.
If you find a bug, please email us with:
- A description of what happened
- What you expected to happen
- Your device model and iOS version (Settings → General → About)
- Screenshots or a screen recording, if possible
MacroCheck is a nutrition tracking tool, not a medical application. It does not provide medical, dietary, or health advice. Always consult a qualified healthcare professional before making significant changes to your diet or exercise routine, especially if you have any medical conditions, allergies, or are pregnant or nursing.